Customer Service


All Bertrand Music merchandise is guaranteed against manufacturer defects according to each individual manufacturer. Authorized returns other than for manufacturer defect may be subject to a 20% restocking fee. Before any merchandise can be returned you must obtain an RA Number from Bertrand Music.

Hours of Operation

You can purchase, lease or rent on-line 24 hours a day, 7 days a week. For Live Customer Support, Bertrand Centre City Music can be reached by phone (888) 780-1812 Monday – Friday 10am to 7pm and Saturday 10am to 5pm Pacific Standard Time.

Pricing Disclaimer

Policies, item availability, and prices are subject to change without notice. The price in effect when we receive your order will be the price that you are charged. We Reserve the right to decline any price for product that may have been entered in error. We are not responsible for any typographical errors in this online catalog. Please note that if the terms and conditions stated on your order form differ from those stated on our invoice, and you do not notify us within 15 days, it will signify your acceptance of the terms and conditions stated in our invoice.